How to hide scam and spam comments on Instagram

Scam replies under a brand's posts are not only annoying. Buyers read the comments before they buy, and a fake 'support' account offering help in DMs can cost you the sale or the customer.

What scam comments look like

• Fake support or brand accounts: “Message us on WhatsApp to claim your order.”
• “DM me” lures and income offers: “Earn $500 a day, DM me.”
• Fake giveaways tagging your followers.
• Phishing links that look like your shop or a delivery company.
• Bots and follow-for-follow spam.

What Instagram gives you

Instagram lets you hide comments with offensive words, add your own list of hidden words, hide or delete single comments, and restrict accounts. That is a good start, but it has limits for a brand:

• Word lists only catch wording you thought of. Scammers change it.
• It cannot tell a scam from a real buyer asking about price or shipping.
• You still have to open every post to see what got through, including older posts that keep getting comments.

How CommentWarden handles it

• Connect with your Instagram account. No Facebook Page needed.
• The first scan reads your last 30 days, so you see what is already there. Nothing is hidden on that first pass: you decide.
• After that, new scam, spam and abusive comments are hidden by your rules. Every hide can be undone, and nothing is deleted.
• Buyer questions and complaints are pulled out so you can answer them. Complaints stay visible by default.
• Reply drafts use only the facts you give. Nothing posts until you approve it.

Common questions